Contact Us
Customer Support Availability
We're here to help with any questions or issues you may have about your Castle Bingo experience. Our support team is available through various channels, and we've outlined the best options below.
Live Chat Support
Unfortunately, live chat support is not available. However, we recommend reaching out to us via email or phone during business hours for a prompt response.
Email Support
If you need assistance with your account, have questions about our services, or require general help, please contact us. Please include as much detail as possible in your email so we can better assist you.
Help-Centre Access
Our website contains an extensive FAQ section that covers many common topics. You can also access our help-centre through the Castle Bingo Club App, which is available for both iOS and Android devices.
Verification or Account-Help Support
For assistance with account recovery, verification, or general account-related questions, please reach out to us via email. Our support team will guide you through the process and help resolve any issues promptly.
Responsible Gambling Assistance
If you're concerned about your gambling habits or know someone who is struggling, we offer responsible gambling assistance. Please contact our support team for guidance on how to self-exclude from participating in bingo activities or seek further support.
Technical Support
Our electronic gaming terminals and online services are regularly maintained by our experienced technical teams. However, if you encounter any issues with your device or experience problems while playing online, please reach out to us via email.
Complaint or Dispute Guidance
If you have a complaint about our services or feel that there's been an error on your account, we'll do everything in our power to resolve it promptly and fairly. Please contact our support team via email or phone for guidance on how to proceed with your complaint.
Communication Response Expectations
We strive to respond to all emails within 24 hours of receipt during working days (Monday - Saturday). However, please note that response times may vary depending on the complexity of your query and the volume of inquiries received. If you have a critical issue or need urgent assistance outside our regular business hours, please contact us via email and we'll do everything to assist as quickly as possible.
General Support Workflow
Our support team is dedicated to providing prompt and helpful responses to all queries. We recommend choosing the most suitable communication method for your issue, whether it's through phone, email, or online resources like our help-centre.
Contact Details
Mobile and Desktop Support Accessibility
Both our website and Castle Bingo Club App have been designed with accessibility in mind, ensuring a seamless experience across various devices and platforms.
